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Refund policy

RELAX, IF YOU FIND THAT THE PRODUCT DELIVERED DID NOT DRESS THE WAY YOU EXPECTED, YOUR FIRST EXCHANGE IS FREE

 

To reduce the chances of this happening, we have an entire section available to help you choose the best size for your body before finalizing your purchase. In addition, the product description has details about the particularities of each piece, which is very useful for your choice.

If you still want the exchange,return or refund you have 30 calendar days from receipt to request it on any official channel, in accordance with the Consumer Defense policy. We will send you a form that will need to be filled in for us to ask you to start the process.

 

Remember that the exchange, return or refund will only be made if the product:

  • It has no signs of use, washing, modifications (adjustments, cuts, etc...) or odor.
  • It is sent in the original packaging, accompanied by an invoice, with tags properly attached to the product and all its accessories (stickers, inserts and/or gifts), exactly as you received it.
  • It is properly packed so that it does not suffer any damage during transport.

 

Gozo por Ventura manufactures its products with quality and strives for customer satisfaction. It is proud to have achieved only a 3% return rate on all products since its first collection.

 

WANT TO KNOW MORE?

Contact us by Whatsapp, inbox of our Instagram or email. We are here top help you.